FiLOS Software do not use third parties. With that in mind, FiLOS has a means to hook into GBG which supply the URU data. FiLOS Software have a contract in place with this company, but your company may not. We are currently seeking advice from the company as to confirm if URU users require their …
Do we include client data in our backup schedule?
No. Client data is never backed up by our systems, therefore, once deleted, it is gone for good
How long is that data kept?
In reference to FiLOS Software investigating your data, the data is held until the resolved issue is fixed. At which point it will be deleted from our systems once the customer is satisfied with the fix.
Is data moved to countries outside the European economic area?
Who can access that data?
In reference to the data being at the FiLOS Software location (see above), the data is accessible by Support Personal and Developers.
Where is that data stored?
That data would be stored on our Client Database server located at the offices currently in Netherton. This is held in a physically secure building of which the IT infrastructure is secure from the outside world. All our staff undergo refresher sessions on computer security on a regular basis.